What do I need to send if there’s a problem with my jewelry?

To assess a warranty issue, we need:

1. A description of what is happening, when it appeared and when you bought the piece.

2. A general photo of the jewelry and another of the affected area.

3. The order number or proof of purchase, if you have it available.

Once you have everything you need, send us an email at info@nove25.net. With this information, the team will review the case. A repair, replacement or specific outcome cannot be confirmed before the assessment.